Location: Dunant, Beirut, Lebanon
We are looking for a digital-savvy community manager to take control of our online voice and build brand awareness and loyalty. The community manager will be the first point of contact for customers and online followers, thus developing an intimate relationship with the online community and managing customer queries and complaints.
Duties and Responsibilities
- Work with Marketing Department to develop a content plan.
- Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos.
- Engage with the online community, respond to comments and requests, and communicate with customers through various channels.
- Analyze web traffic and relevant community metrics as well customer service metrics.
- Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process as well as community feedback.
- Ensure customer satisfaction and provide professional customer support.
Requirements and Qualifications
- A degree in communication, English, journalism, marketing, or related field may be required.
- Experience with Facebook, Instagram, LinkedIn, and YouTube is essential.
- Experience managing social media platforms and working with customer Support
- Strong writing and verbal communication skills.
- Superb time management skills.
- Ability to stay calm when customers are stressed or upset.